Privacy Policy

Effective date: May 5, 2026 · Last updated: May 5, 2026

This Privacy Policy describes how Neptune Booking (“Neptune,” “we,” “us,” or “our”) collects, uses, and shares information when you use our websites, admin dashboard, booking tools, and related services (collectively, the “Services”).

This document is provided for your convenience and does not constitute legal advice. You should have qualified counsel review it for your business, jurisdiction, and use of SMS or other regulated channels.

1. Information we collect

We may collect the following categories of information, depending on how you use the Services:

Account and contact data. For example, name, email address, business name, password (stored using industry-standard hashing—we do not store your password in plain text), and phone number if you provide one or use phone-based sign-in.
Booking and operational data. Information you or your customers submit through booking flows (such as appointment details, messages or notes tied to bookings, and configuration you enter in the dashboard).
Communications. Messages you send us (for example, support requests) and related metadata.
Technical and usage data. Such as IP address, device and browser type, general location derived from IP, pages or features accessed, and diagnostic logs used to operate and secure the Services.
Payment data. If you use payment features, payment processing is typically handled by third-party processors. We may receive limited payment-related information (for example, confirmation of a transaction) but not your full card number.

2. How we use information

We use the information above to:

Provide, maintain, and improve the Services (including authentication, scheduling, notifications, and customer-facing booking experiences).
Communicate with you about your account, security, product updates, and support.
Send transactional or service-related messages when appropriate (for example, booking confirmations or account alerts), in line with your settings and applicable law.
Detect, prevent, and address fraud, abuse, and technical issues.
Comply with legal obligations and enforce our terms.

3. SMS and text messages

If you opt in to receive text messages from Neptune (for example, marketing, product tips, or optional notifications), we will use the mobile number you provide for that purpose. Message and data rates may apply. Message frequency varies.

You can withdraw consent for optional marketing or non-essential texts at any time by following the opt-out instructions we provide (for example, replying STOP to a message where supported) or by contacting us. After opting out, you may still receive transactional messages strictly necessary to provide the Services, where permitted by law.

We do not sell your phone number. We may use vendors (such as telecommunications or messaging providers) solely to deliver messages on our behalf, subject to confidentiality and security obligations.

4. How we share information

We may share information with:

Service providers who assist us (for example, hosting, email delivery, analytics, security, or payment processing), bound by appropriate safeguards.
Legal and safety recipients when we believe disclosure is required by law, regulation, legal process, or to protect rights, safety, and security.
Business transfers in connection with a merger, acquisition, financing, or sale of assets, subject to standard protections.

We do not sell personal information for money as a primary business practice. Where required by law, we honor applicable rights regarding “sale” or “sharing” as those terms are defined locally.

5. Retention

We retain information for as long as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods may differ by data category and jurisdiction.

6. Security

We implement reasonable technical and organizational measures designed to protect information. No method of transmission or storage is completely secure; we cannot guarantee absolute security.

7. Your choices and rights

Depending on where you live, you may have rights to access, correct, delete, or export certain personal information, or to object to or restrict certain processing. You may also have the right to lodge a complaint with a supervisory authority. To exercise rights, contact us using the details below. We may need to verify your request.

8. International transfers

If you access the Services from outside the country where we operate, your information may be processed in countries that may have different data protection laws. Where required, we use appropriate safeguards for cross-border transfers.

9. Children’s privacy

The Services are not directed to children under 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have, contact us and we will take appropriate steps.

10. Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated version and revise the “Last updated” date. For material changes, we may provide additional notice (for example, by email or a dashboard notice) where appropriate.

11. Contact

For privacy questions or requests, contact us at the support or privacy contact published on our website, or through your account channels if available. Replace this sentence with your official contact email or form before going live.